Privacy Policy

Element FCU Privacy Policy

At Element Federal Credit Union, we’re committed to protecting the privacy and security of the information you share with us. As part of our long tradition of trust, your personal and financial information has been and will continue to be handled carefully and sensibly. We maintain high standards to safeguard your personal financial information at all times and this notice will help you understand how we protect and use that information.

Online Privacy & Web Linking Practices

In addition to Element Federal Credit Union’s standard privacy policy, we provide this supplemental information that pertains to the privacy and confidentiality of your personal information on our website as well as our web linking practices.

Information Collected & Stored Automatically

On our website, we collect and store only information related to your visit that will be used in research in order to provide you with better service such as your Internet domain or IP address, the type of browser and operating system you use, the date and time of your visit, the pages you visited, and if you linked from another site.

If you enter into a transactional area, we will collect personally identifiable information for security purposes to authenticate your identification in order to authorize your transactions, but only if specifically and knowingly provided by you. We do not give, sell, or transfer any personal information to third parties, unless required by law, under some other permissible purpose set forth by regulation, or specifically authorized by you.

Information Collected from Emails and Web Forms

If you complete one of our interactive forms or submit an email through our website, your information will be received and used by Element FCU employees as described at the point of collection. It will not be provided to non-affiliated third parties. We recommend that you do not include sensitive information in emails such as account or social security numbers. If you are not comfortable providing information requested via email or web forms, please contact us directly at 304-721-4145 or by writing to us at Element FCU, 3418 MacCorkle Ave SE, Charleston, WV 25304.

Use of Information & Third Party Suppliers

Element FCU limits the use and collection of all information to that which is necessary to maintain and administer financial services to you, provide excellent service, and offer new products and services that may be beneficial to you.

We may use third party suppliers or service providers to facilitate our services. If we do outsource one or more aspects of our financial services, we will require them to perform to our service and privacy standards and will restrict how they may access, use, or disclose your information. We will take every precaution to insure these suppliers do not retain, disclose, or sell your information to third parties.

Children’s Online Privacy Policy

Protecting the privacy of children is of paramount importance to Element FCU. We do not knowingly collect or use personally identifiable information from children. While our website does provide a children’s area, it is intended for educational and entertainment purposes only. If you are under 18, you may use our website only with the knowledge or involvement of a parent or guardian.

Web Linking Practices

Solely as a benefit and convenience to you, Element FCU may provide you with access to information, products, or services offered on websites that are owned or operated by other companies or third parties. We provide this access through the use of hyperlinks that move you automatically from the Element FCU website to another website. While we take every precaution to provide you with helpful and reliable resources, Element FCU does not endorse, approve, or guarantee information, products, services, or recommendations provided at any of the sites to which we have provided links. Because we may not always know when information on a linked site is changed, Element FCU shall not be responsible for the content or accuracy of any third party website. Element FCU shall not be responsible for any loss or damage of any sort resulting from the use of a linked website nor will it be liable for any failure of products or services advertised or provided on these linked sites. We offer these links on an “as-is” basis. When you visit a linked website by using a link on our site, you will no longer be protected by our privacy policy or security practices. The data collection, use and protection practices that will apply to your use of the linked website may differ from the practices and protections of Element FCU. You should always familiarize yourself with the privacy policy and security practices of any website you visit before providing any information. Here are some helpful hints to tell you if you’ve left the Element FCU website:

  • A disclaimer page may appear warning that you are leaving Element FCU’s site and requiring you to select continue in order to leave Element FCU’s site.
  • Instead of Element Federal Credit Union’s web address, the URL of the linked website appears in the location box of your browser.