Same Great Service… With Some Adjustments – COVID-19 Update

COVID-19 Update - Element Federal Credit Union

Dear Members,

At Element Federal Credit Union, the safety of our members, friends, and neighbors has always been – and remains – our top priority. In the midst of these unprecedented times, it is our social responsibility to take precautionary measures that will help to limit the spread of COVID-19 in our community, as well as to keep our members and employees safe.

Effective immediately, our branches are operating as drive-thru only. This decision was made in order to adhere to the Centers for Disease Control and Prevention’s recommendation to drastically limit gatherings in public spaces and to help keep everyone in our community as healthy as possible.

The new hours are as follows:

Kanawha City (3418 MacCorkle Ave SE, Charleston, WV 25304)
7:30 a.m. – 5:55 p.m., Monday-Friday.
Drive-thru only, virtual meetings available.

South Charleston (323 2nd Ave SW, South Charleston, WV 25303)
8:00 a.m. – 5:25 p.m., Monday-Friday.
Drive-thru only, virtual meetings available.

Capitol Street (350 Capitol St, Charleston, WV 25301)
Temporarily Closed.

In addition to drive-thru transactions and virtual appointments, you also have access to your account through the following channels:

Download the Element Mobile App (Apple or Android)

  • Deposit checks
  • Move your money
  • Make payments
  • Control your debit and credit cards
  • View your statements and transactions

ACH Direct Deposit with Element

  • Get paid up to 2 days early
  • Eliminate a paper check
  • No fees to get your money early!

ATM Access

Loans Made Easy

  • We use eSign, so you can close on your loans remotely
  • We finish loans in minutes, not days… the process is designed to be easy and convenient!
  • Apply online today!

Other Ways to Contact Us

  • By phone at 304-721-4145
  • Use our CU*Talk automated phone banking (304-721-4145 ext. 1)
  • Text us at 304-627-1153
  • Email us at Team@ElementFCU.org
  • Chatwith us on our website
  • Contact us to schedule a face to face Zoom meeting with us so we can talk face-to-face safely
  • Log in toonline banking to manage your finances
  • Use USPS and mail us at 3418 MacCorkle Avenue SE, Charleston, WV 25304

As a reminder, this decision in no way reflects the financial soundness of your credit union. Despite the impact of COVID-19 on our economy, your financial security is safe and secure with Element, and we remind you that your accounts are insured up to $250,000 by the National Credit Union Administration. While we understand that it is a temporary inconvenience; we are committed to continuing to provide you with exceptional member service and access to our full suite of financial products and services.

Last but certainly not least, as the saying goes; “Unprecedented times, call for unprecedented measures.” And these are certainly unprecedented times. We understand this is a stressful uncertain situation for many, and you may have a host of worries about your financial situation. We’re here to listen to your story and help you in whatever way we can as the unexpected unfolds. We hope you’ll contact us if your financial situation has been directly affected in the last several weeks to see how we can best support you.

Thank you to all of our members for your understanding during these difficult times as we work to keep all of our members, employees, and community safe and healthy.


Your friends at Element